Topic: Capturing Facebook

Capturing comments on Facebook photos

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As a result, some features have experienced disruption, and more may have issues in the future. We are actively monitoring the rollout and updates to functionality and will continue to update this page.

In the meantime, we recommend using Classic Facebook mode rather than using the new layout (if your account has access). To switch back to Classic, click the down arrow in the upper right corner and select "Switch to Classic Facebook."

If you experience any issues with Facebook, please let our customer support team know as soon as possible.

There are two methods for capturing the comments on a Facebook photo, depending on your requirements. We have provided a summary of the two methods here, with instructions further below.

Method 1: open the photo as its own post.

The finished capture will show the photo at the top of the first page, followed by all comments (going on to multiple pages if necessary).

Pros: this method is the fastest and leverages Page Vault’s built-in expander technology and results in a shorter capture.

Cons: the photo will only appear once, at the top of a potentially multi-page document; some use-cases may require that the comment-of-interest appear directly adjacent to the photo.

Method 2: scroll comments next to photo.

The finished capture will show the photo on every page and will show a scroll of the comments to the right of the photo.

Pros: the photo will appear on every page of the output, so it will be clear that any comments apply to the photo in question.

Cons: this method typically will result in extremely long capture output files and is more technically complex.

Instructions for Method 1: Open photo as its own post

If you need to capture the comments and replies, we highly recommend using this method.

The output will be a photo at the top, with all the comments displaying below the image. The image will not be repeated at the top of each subsequent page of the output.

  1. Click on the photo you wish to capture. It will display as an overlay on top of the page you were just viewing.
  2. Click on the URL bar to select the full URL and copy the URL (CTRL + C)
  3. Paste the URL (CTRL+V) into the URL bar and hit Enter. This will pull the photo up as a single post, and will again show the overlay.
  4. Click the x in the upper right hand corner of the photo overlay
  5. You will now see the photo displayed in the window as a single post. 
  6. Select the comment display mode from the Facebook comment selector, which is just above the start of the comments displayed—depending on your version of Facebook, it may be to the left under “Like” or to the right under “Share”. By default, Facebook shows the most relevant comments; other options are “Newest” and “All Comments.”
  7. To expand comments and replies and scroll, click on “Expand” in the Page Vault Browser menu bar, and make the scrolling and capture selection you require (see Basic Facebook Captures for full details on making Facebook captures).

 

Instructions for Method 2: Scroll comments in container

We only recommend using this method if there are not many comments or if you want the image to always appear next to the comments.

The output will be a photo next to the comments, with each page captured showing the image next to the next set of comments.

 

 

  1. Click on the photo you wish to capture. It will display as an overlay on top of the page you were just viewing.
  2. Select the comment display mode from the Facebook comment selector, which is just above the start of the comments displayed—depending on your version of Facebook, it may be to the left under “Like” or to the right under “Share”. By default, Facebook shows the most relevant comments; other options are “Newest” and “All Comments."
  3. To load more comments and expand replies, click on “Expand” in the Page Vault Browser menu bar, and make the scrolling and capture selection you require (see Basic Facebook Captures for full details on making Facebook captures)
    Note: We recommend leaving the “capture after expansion” box unchecked and using the remainder of the instructions below to ensure the software collects the correct content.
  4. Click “Capture” in the Page Vault Browser menu bar and select or create the folder to save to, then click on the + next to “Advanced Options” at the bottom of the dialog box.
  5. Inside Advanced Options, in the lower right-hand corner, click the box next to “Select Scroll Box to Capture.” Once selected, any “containers” on the page will be displayed.
    Note
    A “container” is a section of the page that can be scrolled without scrolling the whole page. In this case, you are trying to locate the section of the page containing the photo’s comments. Typically, for Facebook photos with comments long enough to be scrolled, there will be only one container.

    Click on the option “container 1” and then click “Save Capture” to capture.
  6. Page Vault will scroll the container and make the capture into the selected folder.

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