Topic: Viewing and downloading capures

How to Download Captures

How to download an individual capture as a PDF

From the folder summary view

  1. Click on the folder that contains your capture. You will see a thumbnail and summary of each capture. 
  2. Click on the “download” button below the metadata summary on the capture you want to download. The PDF version will save to your default folder on your computer.

From the Capture Detail page

  1. Click on the thumbnail of the capture you want to download to see the capture’s Detail page
  2. Click on the Download button under the thumbnail preview. You will get two options: to download the PDF or to download the source code. Click PDF to download the PDF capture. The PDF will save to your default folder on your computer.

How to download multiple captures

All multi-capture downloads include a load file for your eDiscovery system, a summary file of the captures included, and a .csv file with metadata for each capture.

From the folder summary view

  1. Click on the folder that contains your capture. You will see a thumbnail and summary of each capture. 
  2. You have two options to select captures:
    1. To manually select individual captures, click on the checkboxes next to the preview
    2. To select all the captures displayed, click on the “Select # of #” button.
      Warning!
      When the folder loads, it will initially load previews of the first 20 captures. If you click on the checkmark to select all, it will only select the captures that are loaded. If you want to select more captures, scroll down past the first 20 to load additional captures. The number of captures displayed will update in the status bar—keep scrolling until you can see  as many as you want to be able to select, and then click the “Select # of #” button.
    3. Once you have your captures selected, click on Export Files. A confirmation message will appear. Confirm the email address to send the captures to, or change it to a different address if you want to send it to a colleague. Then click “Request Download” to initiate the bulk download. You will receive an email right away letting you know that the request was received
      The time to generate the request will depend on the size of the captures and the number of captures included. If your request is quite large, it can take several hours to generate.
    4. Once the files are generated, you can download the zip file:
      1. Via a second email that is sent when the zip file is complete
      2. In the Portal, via the notifications area (the bell in the menu bar). The bell in the menu bar will turn red when the zip file has been generated—you can click on that to go to the notifications area and download from there.

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