Topic: Product Training

Make Your First Capture

This post will walk you through how to make a capture using Page Vault! Since the majority of our users end up capturing Facebook, we'll explain our Facebook capture process.

Note: Facebook captures include additional features that are not necessary when capturing non-social media web pages. We will note the steps you can skip for non-Facebook captures.

Make a capture with Page Vault

  1. In the Page Vault Browser, navigate to the URL of the page you would like to collect.If you would like to follow along with this tutorial, navigate to in the Page Vault browser.  
    Important! Be sure to turn off video autoplay before making a Facebook capture! Instructions are at the bottom of this page.
  2. You’ll see that when you are on a Facebook page, a new button is available in the upper left corner, labeled Expand. Click this button.
    If you are not on a social media website like Facebook or Instagram, this button will not appear. If the page you would like to collect does not show this button, skip to step 4.

  3. A dialog box appears with three options (see below for explanations on all options). To capture the Timeline with all comments and replies opened to see, keep the radio button set to ‘Scroll to the bottom and open comments’. (For other options, see "Facebook Expander Options" below.)

    Optional: If you would like the capture to immediately initate after scrolling and opening, then check the box marked ‘Capture after expanding’ which will bring up your list of folders. Select the folder in your account where you would like to store the capture and click ‘expand and capture’. 
    If you do not select “Capture after expanding and save to folder…” the Expander will scroll and open, but will NOT capture the content and will require you to use the regular “capture” button to use the regular capture dialog box. 

    Page Vault’s Expander tool will now open all posts, comments and replies on the page. If you selected to capture after expanding, you do not need to complete the remaining steps—captures will automatically be saved into your Portal.
    Note that if the timeline is very long, this may take several hours to complete, or may even crash the Page Vault Browser due to the size of the timeline. If this is a personal profile—not a business page—see our help article on breaking timelines down by date ranges if you think you have a timeline that is too large.
  4. If you didn't select to capture after expanding, or if you are not on a social media page with the "Expand" or "Scroll" buttons, click on the capture button in the top left corner to bring up the capture dialog box.
  5. In the folder area, select the folder in your Portal that you would like to save the capture in. If you need to create a new folder, click the “Create New Folder” button in the upper right corner of the dialog box.
  6. Enter any notes you’d like in the ‘Notes’ box. This will be viewable in your Page Vault Portal, but will not appear on the capture itself when downloaded.
  7. Select your capture options (see below for detailed explanations), and then click “Save Capture “ to start your capture.
  8. As the capture is running, you’ll see a green progress bar at the top of the screen displaying the steps and progress.
  9. When the capture is complete, you can view the capture in your Portal.

Facebook Expander Options

  • Scroll to the bottom: Will scroll the page to load additional posts on the timeline. Will not expand any comments or replies.
  • Open comments on currently loaded posts: This option will open all the comments and replies for posts that have already loaded. It will not keep scrolling further down the page.
  • Scroll to the bottom and open comments: This option will scroll the page to load additional posts on the timeline, and then open the comments and replies available.

Having issues with Facebook Expander? See our Troubleshooting guide.

Important notes before starting on Facebook

You will need a Facebook account

In order to view content on personal profiles, you will need a Facebook account. Follow Facebook’s instructions for creating an account or log in with your (or your firm’s) account.

As of April 27, 2020, business pages are typically viewable without an account, although you will be prompted to log in or sign up to see more (this prompt can be dismissed and you can keep viewing the business page).

Turn off video autoplay

By default, Facebook will automatically play videos posted on a user’s timeline. Video autoplay significantly slows down collections and drastically increases resource use, which can cause the browser to crash. For the best capture experience, please make sure Facebook video autoplay is turned off.

  1. Navigate to Facebook settings (in the far left corner of the Facebook menu bar)
  2. Select Videos from the left menu options (at the very bottom)
  3. For Auto-Play videos, select “Off” from the drop-down menu

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