Topic: Capturing Facebook
Facebook has announced that it will be converting all users over to its new layout, called New Facebook. This has impacted the way Facebook profiles can be collected in Page Vault. We will highlight any changes in the quesitons below. A full update can be found on our dedicated New Facebook help page here.
Almost all of the content on Facebook will require you to be signed into an account to view it. If you do not want to use your personal account, check with your firm to see if you have a generic or “Examiner” account that they use to view and collect Facebook pages.
Facebook freezing or taking a very long time to scroll is due to two things:
Here are some ways we have found to work around these issues.
Allowing Facebook videos to automatically start playing while scrolling the timelines consumes significant CPU & browser resources, as well as calling from Facebook’s database. To disable:
All browsers—including Page Vault Browser—have limits on how much content they can load at once. If the user posts very frequently, there simply may be too much content to load at one time in the browser.
New Facebook update: In the past, we have advised clients on how to use some of Facebook's hidden functionality for jumping to specific time periods on an individual's timeline. Unfortunately, Facebook appears to have removed these options entirely in New Facebook. We are testing a solution for timeline breakdown that is currently in beta testing. If you would like to have access to the beta, please contact our support team to get trained and have the feature enabled on your account.
In the meantime, we suggest using your account in "Classic Facebook" mode, which can still utilize the Navigation Bar method of breaking down a timeline. You can find instructions for switching to Classic Facebook here and how to use the Navigation Bar method here.
We recognize that breaking the profile into smaller sections will take some additional time, but for extremely large profiles, this may be the only approach. This is the technique our web-capture experts use internally for large Facebook profiles when we handle outsourced projects for clients with Page Vault On Demand.
If you’d prefer to have experienced capture professionals make the capture for you, Page Vault can help. Facebook timeline captures start at $269 for Page Vault Browser clients. Quotes are free and require no commitment.
To receive a quote, simply submit an On Demand Quote Request form with the URL you are trying to capture and we’ll send you a quote to have our staff make the capture.
In the past, we have advised clients on how to use some of Facebook's hidden functionality for jumping to specific time periods on an individual's timeline. Unfortunately, Facebook appears to have removed these options entirely with the rollout of New Facebook. Specifically:
Our team has a new solution in testing, which we expect to roll out in mid-November. In the meantime, please see this article on the workarounds we suggest for issues related to New Facebook.
Even without New Facebook, unfortunately there are two specific types of timelines that do not have the ability to navigate by date:
You can identify a “legacy profile” by its URL. Legacy profiles have “profile.php?id=” as the identifier rather than a username.
Legacy profile: facebook.com/profile.php?id=
Regular profile: facebook.com/username
The Navigation Bar method may work some Legacy personal profiles in Classic Facebook.