Topic: Capturing Facebook
Facebook has announced that it will be converting all users over to its new layout—called New Facebook—in September 2020. This has impacted the way Facebook profiles can be collected in Page Vault. We will highlight any changes in the quesitons below. A full update can be found on our dedicated New Facebook help page here.
Almost all of the content on Facebook will require you to be signed into an account to view it. If you do not want to use your personal account, check with your firm to see if you have a generic or “Examiner” account that they use to view and collect Facebook pages.
Facebook freezing or taking a very long time to scroll is due to two things:
Here are some ways we have found to work around these issues.
Allowing Facebook videos to automatically start playing while scrolling the timelines consumes significant CPU & browser resources, as well as calling from Facebook’s database. To disable:
All browsers—including Page Vault Browser—have limits on how much content they can load at once. If the user posts very frequently, there simply may be too much content to load at one time in the browser.
New Facebook update: In the past, we have advised clients on how to use some of Facebook's hidden functionality for jumping to specific time periods on an individual's timeline. Unfortunately, Facebook appears to have removed these options entirely in New Facebook. Our team is testing a new solution, which we are aiming to roll out to clients in October.
If your account is able to switch, we recommend using Classic Facebook mode rather than using the new layout. You will be able to both use our classic Facebook Expander and utilize the navigation bar method for jumping to a date.
To switch to Classic Facebook: in the upper right hand corner of the screen, click the down arrow to show menu options (see image below) and select "Switch to Classic Facebook."
Instructions for the different ways you can do that can be found on our help page “Capturing content from specific date ranges on Facebook”.
We recognize that breaking the profile into chunks will take some additional time, but for extremely large profiles, this may be the only approach. This is the technique our web-capture experts use internally for large Facebook profiles when we handle outsourced projects for clients with Page Vault On Demand.
If you’d prefer to have experienced capture professionals make the capture for you, Page Vault can help. Facebook timeline captures start at $269 for Page Vault Browser clients. Quotes are free and require no commitment.
To receive a quote, simply submit an On Demand Quote Request form with the URL you are trying to capture and we’ll send you a quote to have our staff make the capture.
New Facebook Update as of Sept 8, 2020: Page Vault Browser has been updated and you can now use the Expand button on New Facebook. If you have the New Facebook layout and the Expand function doesn't work, please contact the Page Vault Support team immediately. In the meantime, revert back to Classic Facebook and the Expand button should work again.
In the upper right hand corner of the screen, click the down arrow to show menu options (see image below) and select "Switch to Classic Facebook."
In the past, we have advised clients on how to use some of Facebook's hidden functionality for jumping to specific time periods on an individual's timeline. Unfortunately, Facebook appears to have removed these options entirely with the rollout of New Facebook. Our team is exploring new ways to break timelines into smaller time periods, but we do not have a firm solution to be rolled out yet. Specifically:
Even without New Facebook, unfortunately there are two specific types of timelines that do not have the ability to navigate by date:
You can identify a “legacy profile” by its URL. Legacy profiles have “profile.php?id=” as the identifier rather than a username.
Legacy profile: facebook.com/profile.php?id=
Regular profile: facebook.com/username
The Navigation Bar method may work some Legacy personal profiles in Classic Facebook.