If you are capturing a very large individual Facebook profile, there may be too much content to capture at one time.
To capture these larger profiles, we recommend one of the below options:
Using Standard Expander
First, run the expander with your desired capture settings, and let the expander complete. For more details on the expander settings, please see our help page for Capturing Facebook.
After the Expander completes, navigate to the Portal to view the capture.
If you selected the expander option to capture comments, you will want to view the first of the two captures. Click on the thumbnail to view the capture without downloading.
Scroll down to the bottom of the capture, and you will see the date of the last post that was captured.
Back in Capture Mode/Browser, above the first post in the Facebook profile, you should see a “Posts: Filters” option.
Click the filters button and enter the date of the last post that was captured.
This will bring the posts from that date up to the top of the profile. You can then click the Expand button, and use the same Expander settings you previously used to continue capturing the profile.
Depending on the size of the profile, you may need to repeat these steps to capture the entire profile.
Using a Scrape of The Profile
A “Facebook scrape” is a CSV file provided by our team that contains a list of URLs for every post on the profile, as well as the estimated post date. You can request a scrape under the “Post by Post” capture type when using the Expander.
Once you have the scrape, we recommend narrowing down your capture to a specific date range as much as possible. You can then copy all URLs from that date range and paste them into the “Bulk Capture List of Posts” option under the Standard Expander!
If needing the entire profile, we recommend breaking the file up into chunks of 50-100 and using the Bulk Capture option to capture the profile in segments.